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LogisticsCustomer Service
Director, Customer Operations
Shipment Visibility Workspace
Provide world-class shipment visibility, exception management, and customer communication at massive scale.
Agent Team · 5 configured
Specialist agents on the wire.
TR
TrackingIntel
shipment tracking
EX
ExceptionDetect
exception management
CU
CustomerNotify
proactive comms
ET
ETAPredict
arrival prediction
RE
ResolutionOrch
issue resolution
Collaborations · participates in
How this workspace shows up.
Continuous24/7 Customer Operations180 reps across regions
MissionMajor Customer Recoveryservice + ops + executive
Live Value Preview · what the human sees
A day in this workspace.
Workspace · Live
refreshed 14s ago
CSAT
4.7/5
+0.8
Proactive notifications
94%
+47pp
Issue resolution time
-72%
YoY
08:00Daily exception scan: 247 shipments at risk, customers proactively notifiedaction
10:30VIP customer escalation: real-time intervention, executive briefedalert
14:00Customer experience scorecard: CSAT trending up 4 consecutive weeksbrief
// today's value output
Customer ops dashboard: 94% proactive notification rate, CSAT at 4.7/5, exceptions handled before customers ask.
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