/ Managed practice · Experience
End-user experience, operated for you.
WIT ONE runs your end-user experience as a managed practice. Distributed tracing, real-user monitoring, synthetic checks, and Experience Hunting — operated by named SREs, surfaced in the boardroom as one number, in the incident channel as span-level evidence.
Most enterprises buy APM tools. We run an APM practice. EEOS handles the instrumentation, the noise filtering, and the experience-score math; our SREs handle the on-call, the post-mortems, and the working-with-engineering parts. The Experience Hunting module finds the bottleneck and names the culprit so your team can ship the fix instead of finding it.
/ Outcomes the service commits to
/ Service catalog
What we deliver, every day.
A managed practice — not a tool subscription. The catalog below is what your team gets in week one and what your business consumes every month.
Operate · run continuously
- Distributed tracing
Span-level traces across every service in the request path. OpenTelemetry-native; auto-instrumentation across 100+ frameworks. We run the collector and own the cardinality budget.
- Real user monitoring (RUM)
Every session — page load, route change, JS error, INP, CLS. Cohort-aware, region-aware. Boardroom sees one number; engineers see the span.
- Synthetic monitoring
Proactive checks from real geographies and devices on a cadence matched to your release schedule. Catches the regression before users do.
- Continuous profiling
Always-on, low-overhead CPU and memory profiling in production. Pinpoints the slow function or leaked allocation without staging-only flags.
Hunt · run continuously
- Experience Hunting (flagship)
Hunter walks your application stack and scores every dependency by its contribution to perceived experience. Returns the bottleneck (which service, which endpoint, which path) and the culprit (which commit, query, or third-party call).
- Bottleneck triage
When the experience score drops, our SREs are paged with the Hunter output already attached. Median time-to-culprit: 4 minutes.
- Cohort impact analysis
Every degradation comes with the affected cohorts already cited — region, customer, device, plan tier. The fix conversation starts with blast radius, not with debugging.
Engineer alongside · on a cadence
- Release-window watching
Every deploy is watched against the 24h baseline. Anomalies surfaced to your engineering Slack with span-level evidence in under 5 minutes.
- Quarterly experience-score review
Trend on the composite score, top-5 contributing factors, recommended engineering investments. Signed by the SRE Practice Lead.
- SLO design & defense
We help you design SLOs that match user reality (not server reality). And then we defend them — with the on-call rotation taking the page, not your engineers.
/ Engagement model
How the relationship runs.
Engagement is monthly subscription · 12-month minimum · no per-seat scaling. You buy outcomes, not utilization.
- Named SRE Practice Lead
A senior SRE who owns the relationship — knows your application surface, your release cadence, your engineering stakeholders.
- 24/7 on-call coverage
Three-region SRE rotation. Sub-minute paging on score-drop incidents. Pager belongs to us; we share the audit trail with your team.
- Monthly experience review
Score trend per route per cohort, top contributing factors, time-to-culprit numbers, conversion-proxy correlations. CTO and CMO read the same page.
- Quarterly engineering retro
Time spent on debugging vs. shipping; bottleneck patterns; instrumentation gaps. Recommendations signed by the Practice Lead.
- Subscription · 12-month minimum
Monthly subscription, billed by app surface (not by host). You buy time-to-culprit; we deliver it.
- Workspace shared with you
Same Workspace your engineering and ops teams use. Live traces, live RUM, live experience score. One source of truth.
/ The team you get
Named, accountable, on call.
- SRE Practice Lead (named)Business hours · escalation 24/7
Senior SRE who owns the relationship, runs the monthly review, and is the escalation point for high-impact incidents.
- On-Call SRE Rotation24/7 · 3 regions
Three-region rotation handling score-drop alerts, incident command, and post-mortem authorship. Pages your engineering team only when scope warrants.
- Experience AnalystBusiness hours
Owns the experience-score model. Tunes the composite weights for your business, authors the monthly review, and presents at the QBR.
- Performance EngineerBusiness hours
Pairs with your engineering team on the high-impact bottlenecks Hunter surfaces. Goal: ship fixes, not just identify them.
/ What runs underneath
Powered by EEOS.
EEOS — Everywhere Experience Orchestration System — is the experience-operations orchestrator inside WIT OS. Compuware in 2080: agent-native distributed tracing, RUM, synthetic, and the flagship Experience Hunting module. Our managed practice runs on it.
Explore EEOS- Six specialist agents — Tracer · RUM · Synthetic · Hunter · Profiler · Score
- 100+ instrumented frameworks · auto-instrumentation
- Experience Hunting · finds the bottleneck, names the culprit
- Continuous profiler · code-level, low-overhead
- 12.4B interactions traced / quarter
- Native to MAESTRO and the Workspace
/ The first 90 days
From kickoff to steady-state — on a fixed timeline.
- Phase 01Days 1–14
Discovery & instrument
- Application surface mapped · OTel auto-instrumentation deployed
- EEOS substrate stood up in your tenancy · live traces flowing
- Named SRE Practice Lead + on-call rotation introduced
- Day-30 baseline drafted (current p95, error rate, experience score)
- Phase 02Days 15–60
First wave of work
- Experience score model tuned to your business · cohort weights set
- First Experience Hunting report delivered (top 5 bottlenecks ranked)
- Score-drop alert routes wired into your incident channels
- Quarterly business review template signed with your CTO
- Phase 03Days 60–90+
Steady-state
- Monthly experience review cadence in flight
- SLO-as-code in your repo · defended by our rotation
- First quarterly engineering retro delivered
- Continuous profiler enabled in production · zero-overhead validated
/ Other Enterprise Agentic Operations practices
Buy one. Run all four.
Ready to run on WIT OS?
Talk to the team about a managed deployment, a pilot, or a custom agent — we typically respond within an hour.